Sales Policy

Effective Date: November 21, 2024

Thank you for choosing NariClimb for your outdoor climbing and adventure gear needs! We are committed to providing you with a seamless shopping experience and high-quality products. By making a purchase on our website, https://nariclimb.com, you are agreeing to the following terms and conditions. Please read this Sales Policy carefully before placing your order. It contains important information about our products, pricing, order processing, shipping, returns, and customer support.

1. Product Availability

All products listed on NariClimb are subject to availability. We make every effort to ensure that the items shown on our website are in stock and ready to ship. However, we reserve the right to modify, limit, or discontinue products without prior notice.

Out of Stock Items: If a product you’ve purchased becomes unavailable after your order is placed, we will promptly notify you via email. We will offer alternatives, such as recommending a substitute product, offering a backorder option, or providing a full refund, as appropriate.

2. Pricing and Payment

a. Pricing

  • Currency: All prices listed on our website are in US Dollars (USD) and are subject to change without notice.
  • Taxes and Additional Charges: Applicable taxes, shipping fees, and any additional charges (if applicable) will be calculated and added at checkout. Prices may fluctuate based on promotions, seasonal changes, or other factors.

b. Accepted Payment Methods

We accept a variety of secure payment methods to ensure your purchase process is fast and convenient:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit card providers.
  • PayPal: Secure payments through your PayPal account.
  • Other Secure Payment Methods: Additional payment options may be available at checkout for your convenience.

c. Payment Security

We prioritize the security of your personal and payment information. Payments are processed through encrypted, secure payment gateways. NariClimb does not store your credit card or payment details on our servers.

3. Order Processing

Once your order is placed and payment is confirmed, we will send you an order confirmation email. This email will include the details of your purchase, including product(s) ordered, shipping address, and total amount paid.

  • Processing Time: Orders are generally processed within 1-3 business days. Please ensure that your contact information and shipping details are accurate to avoid any delays in order fulfillment.

4. Shipping and Delivery

Shipping costs and delivery times will be calculated based on your order details and shipping address. These details will be displayed at checkout.

  • Shipping Delays: NariClimb is not responsible for delays caused by external factors such as extreme weather conditions, customs delays, or third-party carrier issues.
  • International Orders: Customers outside the United States are responsible for any customs duties, taxes, or fees that may apply to international shipments. Please check with your local customs office for more information.
  • Tracking: Once your order is shipped, you will receive a tracking number to monitor the status of your package.

5. Returns, Exchanges, and Refunds

At NariClimb, we strive to ensure you are satisfied with your purchase. However, if you are not completely happy with your items, we offer a clear and fair Return and Refund Policy. For more details, please refer to our Refund and Returns Policy page.

Returns: If you are eligible for a return, products must be returned in their original, unused condition and with the original packaging.

Exchanges: If you wish to exchange an item, please contact us for further instructions. In many cases, we can help you exchange for a different size or style.

Refunds: Refunds will be issued once the returned items are received and inspected. Refunds will be credited to your original payment method.

6. Order Cancellations

Orders can be canceled within 24 hours of placing the order. If you wish to cancel, please contact us immediately at contact@nariclimb.com or call us at (309) 791-0659.

  • Post-24 Hour Cancellations: After 24 hours, cancellations may not be possible if the order has already been processed or shipped. We will do our best to accommodate your request.

7. Warranty

Certain products offered on NariClimb may come with a manufacturer’s warranty. Details regarding the warranty will be provided in the product description or packaging.

For warranty claims, please contact us directly at contact@nariclimb.com or call (309) 791-0659. Our customer service team will assist you in the process.

8. Customer Support

We are here to help! If you have any questions or need assistance, feel free to reach out to our dedicated Customer Support Team:

  • Email: contact@nariclimb.com
  • Phone: (309) 791-0659
  • Mailing Address:
    • 11826 238th St W, Illinois City, IL 61259

We are committed to responding to all inquiries promptly and ensuring your satisfaction.

9. Limitation of Liability

To the fullest extent permitted by law, NariClimb shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability is limited to the total amount paid for the product(s) in question.

10. Intellectual Property

All content featured on our website, including text, images, graphics, logos, and designs, is the property of NariClimb and is protected by U.S. copyright laws. You may not reproduce, distribute, or use any content from this website without obtaining prior written permission from NariClimb.

11. Privacy Policy

The use of this website is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you agree to the terms outlined in our Privacy Policy.

12. Governing Law

This Sales Policy and all transactions on NariClimb are governed by the laws of the United States and the State of Illinois. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts located in Illinois.

13. Changes to the Sales Policy

We reserve the right to update, modify, or revise this Sales Policy at any time without prior notice. Any changes will take effect immediately upon posting on this page, with the updated effective date noted at the top of this policy.