NariClimb Refund and Return Policy

Effective Date: November 21, 2024

At NariClimb, we are committed to providing the best shopping experience and ensuring your satisfaction with every purchase. If for any reason you are not fully satisfied with your order, we are here to assist you with returns and refunds. This Refund and Return Policy outlines the steps to return items, request refunds, and what to expect from our return process.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in the same condition as when you received it, and in its original packaging.
  • A return request must be initiated within 30 days of receiving the product.
  • Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Returnable Items

The following items are non-returnable:

  • Products marked as “Final Sale” or “Non-Returnable.”
  • Custom or personalized products.
  • Items damaged due to misuse, neglect, or unauthorized modifications.
  • Gift cards.

3. How to Initiate a Return

To begin the return process, please follow these steps:

  • Contact Us: Email contact@nariclimb.com or call (309) 791-0659 to request a Return Merchandise Authorization (RMA) number.
  • Prepare the Item: Ensure the product is securely packed in its original packaging to prevent damage during return shipping.
  • Return the Item: Ship the product to the following address with the RMA number clearly marked:
    • Return Address:
      • NariClimb Returns
      • 11826 238th St W, Illinois City, Illinois (IL), 61259
      • Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4. Refund Policy

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: If your return is approved, we will process your refund to your original payment method. Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.
  • Partial Refunds: If the item is returned damaged, missing parts, or outside the return window, a partial refund may be issued.

5. Exchanges

If you received a damaged, defective, or incorrect item, you can exchange it for the same or a similar product. To request an exchange, please contact us within 30 days of receiving the product.

6. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately:

  • Provide your order details, including the affected product(s).
  • Attach clear photos of the damage or defect.

We will arrange for a free replacement or a full refund, including return shipping costs, for verified damaged or defective items.

7. Order Cancellations

Orders can be canceled within 24 hours of placement by contacting us at contact@nariclimb.com or (309) 791-0659. After 24 hours, cancellations may not be possible if the order has already been processed or shipped.

8. Late or Missing Refunds

If you haven’t received your refund after the expected processing time:

  • Check your bank or credit card provider.
  • If you still haven’t received your refund, please contact us at contact@nariclimb.com or (309) 791-0659.

9. Contact Us

If you have any questions about our Refund and Return Policy, please reach out to us:

  • Email: contact@nariclimb.com
  • Phone: (309) 791-0659
  • Address: 11826 238th St W, Illinois City, Illinois (IL), 61259

Thank you for shopping with NariClimb. We are committed to providing a smooth return and refund experience!